Safe Returns and compensation Policy
We are proud to offer a 1-year warranty on all our handmade and handloom products. This warranty serves as a testament to our commitment to creating products of the highest quality and standing behind them. We want to assure our customers that they are investing in meticulously crafted items that have undergone careful production processes.
During the warranty period, if you have any doubts about the authenticity of the handmade or handloom nature of our product, we offer a reward of 25,000 INR (300 USD) to anyone who can prove that it is not handmade. This reward reflects our confidence in the craftsmanship and attention to detail that goes into each item we create. We want our customers to feel secure in their purchase, knowing that they are receiving a product that is truly handcrafted.
In order to claim the reward, you will need to provide evidence that our product is not handmade. This can be accomplished through various means, such as providing photographs, videos, or other documentation of the production process. Additionally, you may need to provide proof that the product is machine-made, such as the original design plans or information about the machinery used in its creation. It is essential that all evidence clearly demonstrates that the product is not handmade in order to be eligible for the reward.
After using a product for a year, it may be challenging to prove that it is not a handloom item. Handloom products are known for their durability and can often last for several years, even with frequent use. However, if the product shows signs of wear and tear after a year, it is likely not handloom. Factors such as the material, construction, craftsmanship, and other characteristics can be examined to determine if the product is genuinely handloom. Ultimately, the most accurate assessment can be made by having the product inspected by a professional.
To guarantee that our products are not handloom but powerloom, they can be tested in government-certified textile labs. This distinction is crucial in ensuring the quality of our items, and it is a matter we take very seriously. We have made significant investments in the latest technology to ensure that all our products are made to the highest standards and exhibit exceptional quality. Our rigorous testing process ensures that our products meet all safety and performance standards. By testing our products in government-certified textile labs, we can provide a guarantee that our products are not powerloom but pure handloom.
Another aspect we emphasize is the use of 100% natural fibers in our products. We take pride in ensuring that no synthetic fibers are blended or mixed into our creations. To provide further assurance, we offer a reward of 25,000 INR (300 USD) to anyone who can prove that our products contain synthetic fibers. This commitment to using only natural fibers reflects our dedication to providing products that are not only of the highest quality but also sustainable and environmentally friendly. We want our customers to have complete confidence in the materials used in our products.
At our brand, we understand the significance of delivering handmade and handloom products that are made from 100% natural fibers. We recognize that our customers place their trust in us to provide them with the highest quality items, and we strive to meet and exceed those expectations every time. Our guarantee is that all our products are crafted with meticulous care and are of the utmost quality. We want our customers to be proud of their purchase and confident that they are receiving a long-lasting and durable product.
To avail the 1-year warranty, it is important to register your product on our company website. Without registration, the warranty will be rendered void. We acknowledge that the registration process may seem cumbersome, but the peace of mind that comes with a warranty is well worth the effort. By taking the time to register your product, you can enjoy the benefits of having a warranty that covers your purchase for a full year
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Upon receiving the photographs our team shall send a response to the same (within 72 hours) and shall give the customer the go ahead to courier the product back to us. The Customer shall courier the product back to DMZ International only after we have directed the same. Any other couriers will not be our responsibility. The address to which the product has to be couriered will be communicated to the customer once we accept the return process.
Once our team receives the product and approves that the product is fit for a refund, then the amount shall be transferred to the customer’s Bank Account (which is to be provided to us through email or by WhatsApp Chat) within 7 days of the approval.
Our products go through a thorough three-stage quality check process before being packed and shipped to our customer to ensure that not one defective product reaches the customer. The above is for the very unfortunate situation where it happens.
If a customer has any more queries regarding the same, please do contact us on WhatsApp chat on +91-91-0950-0950 or email us at firstname.lastname@example.org
Our customer service representative will be more than happy to help you.